Job Description
Alma Personnel are pleased to announce we are currently recruiting for a Service Controller to join a busy and established team in Yeovil. This is an excellent opportunity for someone who enjoys a varied, fast-paced role where communication, organisation and problem-solving are key. As Service Controller, you will play an important part in keeping day-to-day service operations running smoothly. From arranging engineer visits and responding to customer enquiries to managing breakdown requests and maintaining accurate records, you will be at the heart of the operation. Your responsibilities will include: Coordinating engineer diaries and allocating jobs to ensure workloads are managed effectively. Handling incoming customer service requests and breakdown enquiries, arranging suitable engineer attendance. Managing urgent call-outs and planned maintenance visits, ensuring work is prioritised appropriately. Keeping customers updated on appointments, engineer availability and job progress. Maintaining accurate service records, ensuring all relevant information is captured for job completion and invoicing. Building strong working relationships with engineers, customers, suppliers and colleagues across the business. Producing regular reports to monitor service activity and departmental performance. Supporting the commercial performance of the department through effective cost and revenue monitoring. About You: We are looking for someone who is naturally organised, ..... full job details .....