Job Description
Technical Helpdesk Gas EngineerLocation: Dunfermline Office BasedFirst Achieve is working with an established and growing business within the domestic boiler industry to recruit an experienced Technical Helpdesk Gas Engineer to join their technical team.This is an excellent opportunity for an experienced domestic gas engineer looking to move away from a traditional field-based role while continuing to use their technical knowledge and industry experience.You will provide technical support to installers, service engineers and end users, diagnosing boiler faults, resolving technical queries and helping deliver an excellent aftersales service.Please note: Previous experience within the domestic boiler industry is essential.The RoleWorking within the Technical Team, you will act as the first point of contact for technical queries, providing expert advice and troubleshooting support over the telephone.Alongside technical support, you will help manage warranty claims, coordinate engineer call-outs, support the wider service network and assist with technical training and product development.Key ResponsibilitiesProvide first-line technical support to installers, service engineers and end users.Diagnose boiler faults and provide technical guidance over the telephone.Resolve technical issues remotely wherever possible.Manage warranty claims and coordinate engineer call-outs.Monitor service call progress and maintain accurate records.Build and maintain strong relationships with ..... full job details .....