Resident Liaison Officer

Resident Liaison Officer (RLO)Location: LeicesterSalary: Up to £34k plus packageContract: PermanentFortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.We are currently recruiting for an experienced Resident Liaison Officer to join a contractor on a cladding and external refurbishment programme based in Leicester.The successful candidate will be responsible for liaising with residents throughout the works, ensuring they are kept informed, supported and updated at every stage of the project.Key Responsibilities: Act as the main point of contact between residents, the client and site teams throughout the cladding works. Build and maintain positive relationships with residents, keeping them informed of planned works, timescales and progress. Arrange access to properties and coordinate appointments with site teams. Deal with resident queries, concerns and complaints in a professional and timely manner. Identify vulnerable residents and ensure appropriate support is provided throughout the works. Carry out regular site visits to monitor progress and ensure works are being completed respectfully and safely. Liaise with contractors and site management to resolve any issues and minimise disruption to residents. Maintain accurate resident records and ensure all relevant documentation is kept up to date. ..... full job details .....