Job Description
IT Service ManagerLocation: Coventry (Hybrid Working Available) Salary: 55,000 - 65,000 Job Type: Full-time, PermanentAbout the RoleWe are looking for an experienced and customer-focused IT Service Manager to take ownership of the performance, governance, and continual improvement of our IT services.This is a pivotal leadership role responsible for ensuring the delivery of high-quality, business-critical IT services while managing and developing the Service Desk function as the single point of contact for incidents and service requests.Working closely with senior business and technology stakeholders, you will translate business priorities into measurable service outcomes, drive service excellence, and ensure services remain secure, resilient, compliant, and cost-effective. You''ll play a key role in shaping the future of IT service delivery through automation, AI adoption, continual improvement, and strong governance.IT Service Manager Key ResponsibilitiesService Leadership and GovernanceOwn the end-to-end performance, governance, and continual improvement of IT services.Develop and maintain service management strategies, operating plans, and improvement roadmaps.Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes.Chair service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities.Service Desk ManagementLead and develop the Service Desk function, ..... full job details .....