SC Cleared Major Incident and Problem Manager

SC Cleared Major Incident and Problem Manager 6 Months initially 2 Days per week in Reading Market Rate (Inside IR35)My client, a large defence based organisation are looking for a Major Incident and Problem Manager to take ownership of critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. Please note - Due to the nature of the client and the role, the selected candidate must have ACTIVE SC Clearance and be a sole British or Italian or Japanese citizen Key ResponsibilitiesLead the response to major incidents, coordinating technical teams, suppliers and business stakeholders through to service restoration.Establish incident response structures and manage technical conference calls and collaboration forums.Assess business impact, urgency, service dependencies and security considerations.Maintain accurate incident timelines, actions, decisions and recovery ..... full job details .....