Customer Service and Internal Sales Coordinator

Customer Service and Internal Sales Coordinator3 6 Month Contract £12.71 per Hour BromboroughAbout the RoleWe are looking for a confident, outgoing and customer-focused Customer Service and Internal Sales Coordinator to join our team at our Bromborough site.This is a predominantly telephone-based role, with most of your day spent speaking directly with customers, handling enquiries, providing updates and building positive relationships.You will be a key point of contact for customers, discussing repair progress, quotations, costs and delivery timescales, while ensuring a professional and helpful service at all times.Working closely with our workshop and internal sales teams, you will help ensure customer enquiries are dealt with efficiently and information is accurate and up to date.Key ResponsibilitiesHandle incoming customer calls and emails, providing a professional and helpful service.Keep customers updated on repair progress, quotations, costs and delivery dates.Proactively telephone customers to follow up outstanding quotations and orders.Prepare and issue quotations based on workshop reports.Process repair orders and confirm anticipated delivery dates.Build positive customer relationships and take ownership of customer enquiries.Maintain accurate customer records and correspondence within the CRM system.Monitor outstanding purchase orders and provide status updates.Prepare sales invoices for processing through SAP.Resolve invoice queries and coordinate credit notes ..... full job details .....