Job Description
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the utilities sector, is seeking a dynamic and dedicated User Experience Specialist to support their innovative Single Front Door pilot project. This exciting role offers a unique opportunity to influence user interactions and enhance service delivery, ensuring that feedback from approximately 100 pilot users is effectively captured and utilised. Role: User Experience SpecialistDuration: 3 Months Location: Warwick (2 days in office) Rate: 500 pd (umbrella) Role Purpose: The User Experience Specialist will provide essential user research, stakeholder engagement, and analytical support to the Single Front Door pilot. This position will work closely with the User Workstream Lead to understand user interactions, identify barriers to effective adoption, and develop actionable insights to improve the pilot experience.Key Responsibilities:Stakeholder Engagement and Cohort Management:- Develop and maintain a stakeholder engagement plan for a diverse cohort of users. - Build effective relationships with operational users and senior leaders alike. - ..... full job details .....