ITO Team Lead - DV Cleared

ITO Team LeadMust have an Active DV ClearanceITO Team Lead Responsibilities- Lead and manage infrastructure engineers, allocating workloads based on skills, capacity and priorities.- Oversee 2nd and 3rd Line technical escalations across Windows, Linux, virtualisation, storage and networking.- Lead P1/P2 major incident investigations, technical recovery and stakeholder communications.- Monitor SLA/KPI performance, incident queues and service quality.- Drive root-cause analysis, problem management and permanent incident resolution.- Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans.- Oversee secure infrastructure builds, patching, maintenance and configuration management.- Manage shift coverage, on-call arrangements and resource requirements.- Support service transitions, operational readiness and knowledge transfer.- Maintain accurate incident, change, CMDB and audit documentation.- Represent infrastructure teams during customer meetings, service reviews and escalations.- Mentor engineers, conduct one-to-ones and manage individual development and performance.- Identify opportunities for automation, operational efficiency and service improvement.ITO Team Lead Skills and Experience- Proven hands-on infrastructure experience across Windows Server, Linux, VMware/Hyper-V, storage, backup and Active Directory.- Proven technical team leadership within managed services or IT outsourcing.- Strong experience managing 2nd and 3rd Line infrastructure ..... full job details .....