Job Description
Key Objectives To Understand and Beat the Sales Department TSGP Budget (FandI/Chassis) Have a sales process where you are introduced within 30 minutes of an enquiry You must personally deliver every finance quotation, over the phone or face to face You must professionally present Finance and GAP to every retail opportunity using the FandI Presenter You must ensure every customer has received a professional presentation about paint protection You must negotiate any chassis discounts with every customer You must negotiate the monthly payments with every customer When valuing a part exchange, we must consider that vehicles price within the market place using all tools available to us, confirming the price with a Sales Manager if unsure. Enquiry Management Have a strong understanding and management of all enquiries, in order to drive retail volume and gross profit. Hold regular diary reviews with all Sales Executives to ensure enquiries are being handled and managed effectively. Listen to incoming telephone enquiries and review digital enquiries with the Sales Executive and plan the contact back. This is to ensure the best customer experience. Challenge and review all lost sales. A Management call must be made each time before confirming the lost sale. Understand and interrogate the information on ALL Enquiry Management systems, utilising the reports to understand performance Including but not limited to EMAX, RapidRTC, Key 2 Key and TrackBack. Customer Retention Above ..... full job details .....