Job Description
A client of ours in the Ardleigh area of Colchester is recruiting a Customer Service Advisor to join their team on a temporary-to-permanent basis. This is a full-time position working Monday to Friday, 8.00am 5.00pm (with a 1 hour unpaid lunch break) paying £13.62 per hour.Our client is looking for a friendly, resilient and customer-focused individual to join their team, providing excellent customer service and administrative support. Your key duties in this Customer Service Advisor role will include but are not limited to: Handling incoming customer enquiries and providing advice and support in a professional and friendly manner. Dealing confidently with customer queries, concerns and complaints, ensuring a positive customer experience. Accurately inputting, updating and checking customer information across internal systems. Processing customer payments and handling sensitive personal and financial information in line with GDPR requirements. Working towards set targets and KPIs whilst maintaining high standards of customer service and accuracy. Providing general administrative support and working closely with colleagues to ensure the smooth running of the department. Skills and Experience required to be considered for this role: Previous experience within a customer service role is essential. Confident dealing with a wide variety of customers and handling challenging conversations professionally. Excellent verbal and written communication skills. Good IT skills with ..... full job details .....
