Income Officer

Income Officer - West YorkshireRG Setsquare is looking for an experienced and motivated Income Officer to join a highly rewarding and successful Housing organisation based in West Yorkshire. They are committed to delivering high-quality, cost-effective, and customer-focused housing services. They foster a collaborative culture that delivers excellent results, celebrates diversity and inclusion, and ensures value for money. As part of the team, you will champion their vision and values while making a tangible difference to their communities.You will join the Income and Specialist Housing team, taking ownership of the income management service on a patch basis, including current tenant arrears, former tenant arrears, and service charges. You will focus heavily on early intervention and prevention of debt escalation, placing a strong emphasis on personal contact with the customer.Your new role as Income Officer:You will deliver, high-quality income and arrears collection services to meet challenging monthly, quarterly, and annual performance targets, managing a patch-based caseload, prioritising early intervention and the prevention of debt escalating as well as navigating universal credit schedules and entitlements. You will have responsibility for preparing comprehensive casework for court hearing, and maintain details, accurate, and timely customer records and provide regular performance data to management.The Experience and Qualifications Required:You will have a proven ..... full job details .....