Job Description
IT Support Engineer
Technologies: Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, Teams, Outlook, TCP/IP, DNS, DHCP, Wi-Fi.
Location: Wrexham, North Wales – site-based
Contract: 6 months
Working pattern: Full-time, on-site
We are looking for a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site.
You will support office-based and operational users, troubleshooting hardware, software, network and access issues while helping to keep IT services running smoothly.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across the site.
- Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
- Set up and configure laptops, desktops and mobile devices.
- Manage user accounts and permissions through Active Directory and Entra ID.
- Support printers, scanners and manufacturing equipment.
- Log and manage incidents through the IT service desk.
- Assist with IT equipment installations, replacements and general infrastructure support.
Experience Required:
- Previous experience in an IT Support, Service Desk, Desktop Support or IT Analyst role.
- Good knowledge of Windows 10/11 and Microsoft 365.
- Experience with Active Directory, Entra ID and ideally Intune.
- Understanding of networking fundamentals, including TCP/IP, DNS and DHCP.
- Strong troubleshooting and communication skills.
Manufacturing or warehouse IT support experience would be advantageous.
This is a great opportunity for an approachable, practical IT professional to join a busy site-based team on an initial 6-month contract.
Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
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