Customer Service Team Leader

Customer Service Team Leader Application Deadline Sunday, December 13, 2026 Vacancy Type Permanent/Full Time Location: Stockton on Tees Job Purpose: The Customer Service Team Leader is responsible for leading and developing a team of Customer Service Representatives to deliver outstanding customer service, operational excellence and high levels of customer satisfaction. The role is accountable for the day-to-day management of customer service operations, ensuring customer orders are processed accurately and efficiently whilst maintaining compliance with business processes and controls. The role acts as a key link between customers and internal functions, supporting the delivery of on-time, in-full performance and continuous improvement across customer service activities. The Customer Service Team Leader is expected to create a positive, engaged and high-performing team culture, developing individual capability, promoting accountability, and encouraging collaboration to ensure both customer and business objectives are achieved. Roles and Responsibilities: Lead, motivate and develop a team of Customer Service Representatives, creating a positive, engaged and high-performing team culture focused on delivering excellent customer service. Manage day-to-day customer service operations, ensuring customer orders are processed accurately, efficiently and in line with customer and business requirements. Allocate resources and manage team workloads, holidays and absence cover to ..... full job details .....