Job Description
Complaints Officer
Stone, Staffordshire | £28,000 | Full-Time | 12-Month Fixed-Term Contract
Are you an experienced Complaints Handler looking for your next challenge?
Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Officer on a 12-month fixed-term contract.
This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.
Key Responsibilities
- Managing customer complaints from receipt through to resolution
- Conducting thorough investigations and identifying root causes
- Drafting clear, professional written responses
- Liaising with internal departments to gather information and progress cases
- Monitoring complaint trends and recommending service improvements
- Supporting quality assurance activities and compliance processes
- Maintaining accurate records and producing reports where required
- At least 1 years'' experience handling complaints in a customer-focused environment
- Excellent written and verbal communication skills
- Strong investigative and problem-solving abilities
- Ability to remain professional, empathetic, and calm under pressure
- Excellent attention to detail and organisational skills
- Experience working within a regulated, quality-driven, or customer service environment is desirable
- Salary of £28,000
- Full-time position
- 12-month fixed-term contract
- Based in Stone, Staffordshire
- Opportunity to join a supportive and established business
- A role where you can make a genuine impact on customer experience and service quality
Apply today or contact Sean at Safer Hand Solutions for more information.
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