Service Desk Analyst

Job title: Service Desk AnalystContract: One yearLocation: 5x a week in HursleyDay rate: £317IR35: InsideClearance: SC Cleared or eligible to obtain SC ClearanceThe RoleWe are looking for an experienced Service Desk Analyst to join a busy IT support environment on a 12-month contract.The successful candidate will provide high-quality technical support to users, troubleshoot and resolve IT issues, manage incidents and service requests, and ensure customers receive an efficient and professional service.This is a fully onsite position in Hursley, five days per week.Key Responsibilities* Provide first-line technical support and assistance to users.* Diagnose and troubleshoot IT incidents and service requests.* Log, manage and update incidents and requests using an IT Service Management (ITSM) tool.* Prioritise workload effectively and manage multiple support requests.* Communicate clearly with users throughout the resolution process.* Escalate incidents appropriately where further technical support is required.* Maintain accurate records and documentation.* Deliver a high standard of customer service.* Work effectively both independently and as part of the wider support team.Essential Skills andamp; Experience* Previous experience within a Service Desk, Help Desk or customer support environment.* Excellent customer service skills.* Strong troubleshooting and problem-solving abilities.* Experience using an IT Service Management (ITSM) tool.* Ability to prioritise workload and ..... full job details .....