Renewals Account Handler

Unlock a rewarding pathway into insurance operations with the Renewals Account Handler role, where your customer focus directly drives retention and growth. This is a great opportunity to sharpen telephone, relationship, and compliance skills while helping customers make confident decisions at the point of renewal, within a fast-moving financial services environment. What You Will Do: - Deliver an excellent customer experience by responding to renewal enquiries clearly and promptly for the Renewals Account Handler role.- Proactively manage and issue insurance policy renewal invitations within agreed SLAs, ensuring accurate, timely information.- Review risk details with an eye for accuracy, challenging inconsistencies professionally and supporting suitable outcomes.- Analyse insurer panel options and match available products to customer needs, eligibility, and circumstances.- Handle renewal objections confidently, negotiate within authority limits, and work towards retention and income KPIs.- Complete documentation in a compliant and accurate manner, maintaining ethical and legal integrity under FCA rules. What You Will Bring: - Experience in renewals, insurance administration, or a similar customer-facing role, ideally within specialist insurance.- Confidence on the phone with strong customer service skills and a professional, engaging manner.- Solid attention to detail, with the ability to question and validate risk information accurately.- Good keyboard skills and ..... full job details .....