Job Description
Collections Agent
Red Recruitment is recruiting a Collections Agent to join our client''s specialist customer support team in Glasgow.
You will support customers experiencing financial difficulties, handling sensitive conversations about secured and unsecured debts. Taking the time to understand each customer''s personal and financial circumstances, you will help identify suitable options and support them towards a more manageable financial position.
Benefits and Package for a Collections Agent:
Salary: -13.30 per hour
Hours: 37.5 hours per week, with shifts between Monday - Friday, 8am - 6pm, and Saturday, 9am - 5pm
Rota: Six-week rolling rota, working two in six Saturdays with a weekday off before each Saturday shift
Contract Type: Permanent
Location: Glasgow city centre, with the option to work hybrid after six months
Five-week training programme
Regular reward and recognition
Key Responsibilities of a Collections Agent:
Handling inbound and outbound calls with customers experiencing financial difficulties
Understanding customers'' personal circumstances, financial commitments and support needs
Reviewing income, expenditure and budget information to discuss appropriate options
Supporting customers throughout the collections process, including more complex or escalated cases
Recognising vulnerability and adapting your approach to provide appropriate support
Explaining next steps clearly and delivering difficult information with empathy and care
Maintaining accurate customer records and following relevant procedures and regulatory requirements
Skills and Experience of a Collections Agent:
Previous experience in a customer service environment
Excellent communication and listening skills, with confidence discussing sensitive subjects
An empathetic, patient approach to supporting vulnerable customers
Resilience and the ability to remain calm during challenging conversations
Strong problem-solving skills and the ability to assess individual circumstances
Good attention to detail and confidence using computer systems
Successful candidates will be required to complete a basic credit check and criminal background check.
If you have the relevant skills and are interested in this position, please apply now!
Red Recruitment (Agency)