Job Description
We have an exciting opportunity for a Trainee Service Advisor to join our Aftersales team at Sytner BMW Maidenhead and MINI Slough. This is an excellent opportunity for someone who is passionate about customer service and looking to develop a long-term career within the automotive industry. Previous automotive experience is not essential, as full training and support will be provided through our experienced team and BMW UK''s training and accreditation programmes. As a Trainee Service Advisor, you will play an important role in supporting the daily operations of our busy Aftersales departments, working alongside our experienced Service Advisors and Customer Contact team to deliver the high standards of service our BMW and MINI customers expect. Your responsibilities will include welcoming customers into the dealership, assisting with service bookings, managing inbound and outbound customer enquiries, liaising with our workshop teams and keeping customers informed throughout their vehicle''s service or repair journey. You will also develop your understanding of vehicle maintenance, service processes and the commercial aspects of the Aftersales department. We are looking for someone who is enthusiastic, professional and motivated to learn. You will need excellent communication and organisational skills, a confident telephone manner and the ability to build positive relationships with customers and colleagues. You should be comfortable working in a fast-paced environment, ..... full job details .....