Job Description
Job Title: Business Banking AdvisorLocation: NorthamptonStart Date: November 2026/January 2027Pay Rate: 16.00 per hourContract Length: 12 Months with a view to move to a permanent roleHybrid role - not fully remote Our client is seeking a highly motivated Business Banking Advisor to join their dynamic Business Direct telephony team. If you are passionate about delivering exceptional customer service and helping customers navigate their business banking needs, this could be the perfect opportunity for you! Key Responsibilities:Customer Engagement: Serve as the first point of contact for both prospective and existing customers, delivering an outstanding customer experience through a professional, friendly, and personable approach.Ownership of Queries: Take ownership of customer queries and requests, ensuring efficient and effective resolutions.Understanding Customer Needs: Engage in meaningful conversations to understand customers'' needs and introduce tailored products and services that will help them achieve their goals.Support Business Objectives: Assist in the team''s broader objectives by promoting digital services and solutions.Data Quality Maintenance: Uphold high standards of data accuracy and ensure compliance with all policies, procedures, and FCA regulations.About You:Customer Service Experience: Previous experience in customer service with a commitment to going the extra mile.Organisational Skills: Strong organisational skills and attention to detail, with the ..... full job details .....