Job Description
Head of Reservations and Events
Salary: Up to andpound;60,000
An established premium hospitality business is seeking an experienced Head of Reservations and Events to lead a busy, multi-site operation.
This is a senior, hands-on position suited to an accomplished manager who thrives in a fast-paced environment, enjoys leading sizeable teams and has the commercial awareness to maximise reservations and events revenue.
Head of Reservations and Events Benefits
- Salary up to andpound;60,000 per annum (DOE).
- Performance-related bonus twice annually.
- Predominantly Monday to Friday.
- Senior leadership role with genuine autonomy
Head of Reservations and Events Responsibilities
- Lead, develop and motivate a central reservations and events team.
- Oversee reservations, private dining, exclusive hires and a busy events calendar across multiple venues.
- Manage VIP relationships, key clients and complex guest complaints.
- Drive revenue through proactive sales, enquiry conversion and relationship management.
- Oversee multiple booking systems, departmental reporting and daily operations.
- Work closely with operational teams to ensure seamless event delivery.
Head of Reservations and Events Requirements
- Proven senior reservations and events management experience, ideally within a multi-site hospitality operation.
- Strong leadership experience managing sizeable teams.
- Excellent knowledge of reservations, CRM and event management systems.
- Commercially driven, highly organised and confident managing multiple priorities.
- A hands-on leader with exceptional communication, guest relations and problem-solving skills.
- Background in premium restaurants, luxury hotels, private members'' clubs or high-end events environments.
We are looking for an established leader who can take ownership of a demanding department, inspire their team and deliver exceptional commercial and operational results.