Job Description
Job type: Full-time We are Zenith are working with our client who are recruiting for multiple Customer Service Vacancies due to start ASAP. You ll support customers when something goes wrong at home from broken boilers to burst pipes helping them get fast, reliable assistance when they need it most. We re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment. Duties and Responsibilities Take inbound and make outbound calls, with no cold calling. Log claims accurately and arrange engineer visits. Keep customers updated and help ensure repairs progress efficiently. Recognise when customers need additional support and respond with care. Work with colleagues, clients and engineers to deliver excellent customer service. The People and Experience we are looking for At least two years call-centre experience. A self-motivated approach and the ability to learn new systems and processes quickly. A positive, helpful attitude and a willingness to take ownership. Strong communication skills and attention to detail. Confidence using computers and managing several tasks at once. Reliability, flexibility and the ability to work in a fast-paced environment. Availability to work the full rotating shift pattern, including weekends. Commitment to attending and completing all mandatory training. Hours and shift pattern Full-time role with a four-day working week. Shifts follow a 12-week rotating pattern across all ..... full job details .....