Major Incident Manager

Major Incident ManagerLocation: SheffieldDay Rate: Up to 500 per day Inside IR35Duration: Until end March 2027 (with likely extension)Type: Full-time, 5 days per weekHybrid: Ideally 3 days in the office but can flex, remainder remote We''re seeking a Major Incident Manager to lead the response to critical incidents across complex enterprise environments. You''ll work closely with technical teams, suppliers and stakeholders to restore services quickly, reduce recurring incidents and help build a more proactive operational model.We are looking for someone who understands complex environments, can influence senior stakeholders in the right way, who is a natural leader, has good technical understanding, can leverage AI, and understands customer impact. Key ResponsibilitiesLead Major Incident response across network, infrastructure, cloud and security environmentsCoordinate technical teams, suppliers and stakeholders during major outagesChair incident bridge calls and drive rapid service restorationProduce PIRs, lead root cause analysis and drive Problem ManagementImprove service stability, reduce incident volumes and shorten MTTRSupport Event Management activities including alert optimisation, event correlation and monitoring improvementsWork with monitoring and observability teams to proactively identify risks and service issuesSupport automation and AI-enabled operational initiativesProvide executive-level communications and incident reportingSupport Disaster Recovery, ..... full job details .....