Job Description
We are recruiting on behalf of a highly successful hospitality business for an experienced Front Office Manager / Front of House Manager to join the leadership team at a premium London hotel. This is an excellent opportunity for an ambitious hospitality professional looking to take the next step in their career with a business renowned for investing in its people, offering genuine progression opportunities and rewarding high performance. The Role Reporting to the Cluster General Manager, you will oversee operations, ensuring an exceptional guest experience while driving team performance, revenue, and operational excellence. Key responsibilities include: Leading, coaching and developing the Front Office team Delivering exceptional guest service and maintaining the highest operational standards Managing departmental performance, budgets and payroll costs Driving room revenue, occupancy and upselling opportunities Supporting recruitment, training, succession planning and employee development Ensuring compliance with health and safety, brand standards and company procedures Handling guest feedback and resolving issues professionally Acting as Duty Manager when required and supporting the wider hotel operation Leading, coaching and developing the Housekeeping team Maintenance team and Health and Safety About You We''re looking for someone who has: Previous Front Office Management experience within a quality hotel environment Strong leadership and people management ..... full job details .....