Adult Admissions Advice and Guidance Officer

Adult Admissions Advice and Guidance Officer New College Swindon Are you passionate about helping people achieve their ambitions through education? Do you thrive in a customer-focused environment where no two days are the same? New College Swindon is looking for an organised, proactive and approachable Adult Admissions Advice and Guidance Officer to join our team. This is an exciting opportunity to support prospective and current students, helping them navigate their educational journey and access opportunities that can transform their lives and careers. As the first point of contact for many of our learners, you will play a key role in delivering outstanding customer service, providing advice and guidance on our part-time and adult learning programmes, and ensuring applicants receive a positive and supportive experience from enquiry through to enrolment. About the Role Working within our Admissions team, you will: Respond to enquiries from prospective applicants, providing accurate information on courses, funding and support available. Offer advice and guidance to help applicants identify the most suitable learning pathways. Support admissions and enrolment processes for adult and part-time learners, including documentation checks and fee assessments. Participate in Open Events and enrolment activities, including occasional evening events. Maintain accurate student records using College systems. Assist with payments, refunds and related administrative processes. Provide ..... full job details .....