Job Description
Customer Service Advisor (Live Chat Agent)Location: ReadingSalary: 28,000Contract: PermanentHours: Full-time, hybridAre you passionate about delivering exceptional customer service and helping customers find the right solutions? We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Advisor to join a friendly and supportive team.This is a fantastic opportunity for someone who enjoys building relationships, resolving queries, and working in a fast-paced environment where no two days are the same. You''ll act as a first point of contact for customers, providing a professional and efficient service while ensuring a positive customer experience at every stage.What you''ll be doing:Providing first-line support to customers via telephone, email and online channelsManaging customer enquiries from initial contact through to resolutionProcessing customer requests accurately and within agreed service levelsAdvising customers on products and services to ensure they receive the most suitable solutionMaintaining accurate customer records and updating internal systemsLiaising with internal departments to resolve customer queries efficientlySupporting customer engagement activities and outbound communications where requiredIdentifying opportunities to enhance the customer experience and add value where appropriateWhat we''re looking for:Previous customer service or customer support experienceExcellent verbal and written communication skillsA ..... full job details .....