Travel Assistance Officer

Travel Assistance Officer Connect2Luton are excited to recruit a Travel Assistance Officer paying 20.96 per hour on behalf of Luton Borough Council.Main purpose of positionWorking in the Travel services team, alongside with a team of Travel Options Officers and ensuring travel arrangements are provided safely, effectively and in line with statutory guidance. Supportingfamilies, schools, transport providers and partner agencies, you will oversee assessments, appeals, travel planning and budget management, helping to deliver high-quality services that promote independence and value for money.As a Travel Assistance Lead you will be responsible for:Supporting a team of Travel Options Officers.Managing travel assistance eligibility assessments and appeals.Overseeing complex cases, risk assessments and complaints.Planning and coordinating appropriate travel solutions for service users.Managing Personal Travel Budgets and contributing to wider budget management.Maintaining accurate records, reporting and performance information.Building strong relationships with families, schools, transport providers and partner agencies.Supporting continuous service improvement and compliance with statutory requirements.Skills and ExperienceDemonstrable leader experience, including staff supervision and budget management.Experience of coordination of services.Strong negotiation and influencing skills.Experience managing complex casework and customer-focused services.Ability to analyse data, ..... full job details .....