Sales and Customer Service Officer

The Position : Sales Coordinator, Sales and Customer Service Officer, Key Account ManagerLocation : EssexHybrid : Yes, 2 days from home once onboardedSalary : 40,000 - 45,000Sector : Engineered ProductsThe role :Supporting the full sales cycle - from customer engagement to order processing - while working closely with internal stakeholders to ensure timely delivery, operational accuracy, and excellent customer satisfaction. This role requires strong communication, analytical capability, and the ability to work effectively in a fast-paced, cross-functional environment.Key AspectsBuild strong customer relationships including undertaking face to face visits and meetingsDrive high levels of customer serviceTake and raise ordersManage the order from placemement to deliveryManage the orderbook, ensuring accuracy, timely updates, and full visibility of upcoming customer demandCreate forecasts and consumption dataProcess sales quotationsMaintain the CRMData, Forecasting and Reporting Process monthly consumption data and create customer forecasts; review parts performance and identify growth opportunities. Prepare monthly KPIs, customer presentations, sales forecasts, and performance reports. Process sales quotations accurately and within given timelines. Maintain and update the CRM system with customer information, email tags, forecast data, trip reports, and presentation materials.About You : Proven experience in customer service or sales coordination. Knowledge of engineered ..... full job details .....