Customer Advisor

Your new company A highly respected public sector organisation is seeking a Customer Advisor to join its busy customer services team. This is an excellent opportunity to become part of a customer-focused environment where delivering a professional, efficient, and responsive service to the public is at the heart of everything they do. Working within a modern and fast-paced setting, you will play a key role in supporting customers across a wide range of enquiries and services.Your new role As Customer Advisor, you will be the first point of contact for customers, providing a welcoming and professional service both face-to-face and over the telephone. You will manage customer enquiries, process payments, maintain accurate records, and support a variety of administrative and financial procedures. Key responsibilities will include:Providing front-line customer service and responding to a broad range of enquiries.Managing incoming telephone calls and directing customers to the appropriate departments.Processing cash, card, and other customer payments in line with financial procedures.Maintaining accurate records and updating internal systems.Assisting customers with digital and online service options.Supporting the administration of regulated services, applications, permits, and customer transactions.Managing incoming and outgoing correspondence and deliveries.Handling sensitive or challenging customer queries with professionalism and discretion.Ensuring compliance with GDPR, ..... full job details .....