Job Description
Technical Analyst - Identity andamp; Access Management Location: UK-Hybrid (must be able to get into Sheffield) Role Type: Contract, Inside IR35Specialism: Identity andamp; Access Management/Production SupportWe''re looking for an experienced Technical Analyst to join a major Identity andamp; Access Management transformation programme within a large, complex enterprise environment.You''ll provide Level 2 operational support across critical IAM services, with a particular focus on Microsoft Identity Manager (MIM). The role will suit someone with a strong production-support background who enjoys getting into complex technical issues, troubleshooting integrations and working closely with engineering teams to resolve problems at their root cause. What you''ll be doing Providing L2 support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments.Triaging incidents, analysing logs and identifying failure points to restore services within agreed SLAs.Monitoring scheduled sync and provisioning jobs, including failed connectors, stuck requests and data exceptions.Troubleshooting joiner, mover and leaver provisioning issues and access-request workflow failures.Using SQL Server/T-SQL to investigate data issues, reconciliation problems and reporting requirements.Supporting.NET/C components, reviewing logs and configurations and coordinating fixes with L3/engineering teams.Investigating integrations across technologies including Active ..... full job details .....