Service engineer

Field Service Engineer - CNC Machine Tools

Location: Midlands-based / Field-based
Commutable from: Coventry, Birmingham, Warwick, Leamington Spa, Nuneaton, Rugby and surrounding areas
Salary: Up to -50,000+ per annum, depending on experience
Commission: 10% quarterly commission - uncapped
Job Type: Full Time / Permanent
Sector: CNC Machine Tools / Precision Engineering / Manufacturing

Field Service Engineer | CNC Machine Tools | -50,000+ | Company Vehicle | Uncapped Commission | Fanuc / Siemens / Heidenhain

A leading UK machine tool supplier and the sole distributor of CNC machine tools across the UK and Ireland is looking to expand its established Field Service Engineering team.

Working with manufacturing businesses nationwide, the company supplies advanced CNC lathes and machining centres to a diverse range of industries, including:

• Aerospace

• Motorsport

• Power Generation

• Automotive

• Oil & Gas

• Medical

• Precision Engineering

The business has built its reputation on the quality, reliability and performance of its machine tools, supported by an exceptional aftersales and technical service operation.

Its Field Service Engineers are at the heart of that reputation, providing customers with the technical expertise and support they need to keep their manufacturing operations running.

This is an excellent opportunity for an experienced CNC Machine Tool Service Engineer looking to join a growing department, work with leading machine tool technology and become part of a business that genuinely values its engineering team.

As a Field Service Engineer, you will be responsible for the servicing, maintenance, fault-finding and repair of CNC machine tools at customer sites across the UK.

You''ll work directly with manufacturing customers, carrying out scheduled maintenance and responding to technical issues, while building strong working relationships and ensuring equipment operates to the highest standards.

You''ll receive ongoing training on the latest machines and control systems, giving you the opportunity to develop your technical knowledge across an extensive range of CNC machinery.

This is a customer-facing, field-based position offering plenty of variety, autonomy and the opportunity to work across some of the UK''s most interesting manufacturing environments.

• Carry out scheduled preventative maintenance on CNC machine tools and other machinery in accordance with company servicing standards.

• Attend customer sites to diagnose faults, service and repair CNC machine tools.

• Undertake mechanical and electrical fault-finding.

• Carry out mechanical and electrical fitting work.

• Provide technical support and assistance to customers and internal colleagues.

• Work with CNC machine controls including Fanuc, Siemens and Heidenhain.

• Build and maintain excellent working relationships with customers.

• Ensure machinery is operating safely and efficiently.

• Complete service reports and maintain accurate technical documentation.

• Provide technical guidance to colleagues regarding the machine range.

• Keep up to date with new machine technology, control systems and product developments.

• Attend manufacturer and internal training as new machines and controls are introduced.

• Maintain high standards of customer service and professionalism.

• Follow all company health and safety procedures and working practices.

• Support colleagues across the UK and Ireland when required, including providing holiday and emergency cover.

We''re looking for an experienced Field Service Engineer or CNC Machine Tool Engineer with a strong mechanical and electrical engineering background.

You should have:

• Engineering HNC, Modern Apprenticeship or equivalent engineering experience.

• A minimum of 3 years'' post-apprenticeship experience in a maintenance-based engineering role.

• Previous experience working with CNC machine tools.

• Strong mechanical and electrical fitting skills.

• Experience diagnosing and repairing machinery.

• Knowledge of at least one of the following CNC control systems:

  • Fanuc

  • Siemens

  • Heidenhain

• Good understanding of machine tool maintenance and servicing.

• Strong fault-finding and problem-solving abilities.

• Good written and verbal communication skills.

• Confident using PCs, mobile devices, email and service reporting systems.

• A full UK driving licence.

• Full UK right to work and residency - sponsorship is not available.

Previous field service experience would be advantageous, although a strong machine tool maintenance background is essential.

• Technically competent with a strong engineering mindset.

• Customer focused with excellent communication skills.

• Confident working independently and managing your own workload.

• Professional when representing the business at customer sites.

• Flexible and adaptable to changing service requirements.

• Strong problem-solving ability.

• Organised and methodical.

• Takes pride in delivering high standards of service.

• Positive attitude towards ongoing training and development.

• Comfortable with UK-wide travel and occasional overnight stays.

This is a competitive package offering excellent earning potential and a comprehensive range of benefits.

• Salary of -50,000+ per annum.

• 10% uncapped quarterly commission, based on company sales performance.

• Company vehicle provided - typically a VW Tayron or Skoda Kodiaq, with alternative vehicle options subject to requirements and approval.

• Company fuel card for business travel.

• 25 days annual leave plus bank holidays.

• Life assurance.

• Vitality private health insurance.

• Access to gym and retailer discounts through the employee benefits scheme.

• Ongoing manufacturer training and technical development.

• Opportunity to work with leading CNC machine tool technology.

• Supportive and established Field Service Engineering team.

The role involves UK-wide customer visits, with approximately four overnight stays per month typically expected, although this can increase to around ten depending on workload, emergency call-outs and team requirements.

The company provides:

• Pre-booked hotel or B&B accommodation.

• Company credit card where accommodation needs to be booked directly.

• Evening meal allowance of up to -35 with receipt.

• Breakfast allowance of -9.50 where required, with receipt.

• Lunch allowance of -5.50 when the job sheet is submitted.

• Additional payment of -32 per night for overnight stays exceeding four nights in a month.

The business will aim to position engineers close to home for day-to-day work wherever possible, particularly across the Midlands, although flexibility is required to support customers and colleagues across the UK and Ireland.

If you''re an experienced CNC Machine Tool Engineer or Field Service Engineer with strong mechanical and electrical skills, this is an opportunity to join a highly regarded machine tool business with an excellent reputation across UK manufacturing.

You''ll be working with advanced CNC machinery, supporting customers across industries such as aerospace, motorsport, automotive and precision engineering.

With a -50,000+ salary, company vehicle, uncapped commission and excellent benefits, this is a fantastic opportunity for an engineer looking for their next career move.

If you have the relevant engineering experience and knowledge of Fanuc, Siemens or Heidenhain controls, we''d like to hear from you.

-50,000+ | Uncapped Commission | Company Vehicle | 25 Days Holiday | Field-Based Engineering

Apply today with your CV or contact our recruitment team directly to discuss the opportunity.

INDSKILL

Work Location: Field-based - UK-wide travel required