Customer Service and Connections Advisor

Customer Service and Connections AdvisorLocation: CambuslangHourly rate: 13.89 per hour, increasing after 6 months to 14.67Job Type: Full-time, ongoing temporary roleHours: Between the hours of 8.00 am - 6.00 pm Monday to Friday and 1 in 10 Saturday''s Are you a confident communicator who enjoys helping people and finding solutions?We''re looking for a Customer Service and Connections Advisor to join a busy and supportive team in Cambuslang. This is a great opportunity for someone with customer service experience who is looking for a role where they can build their skills, gain valuable experience and develop their career.You''ll be one of the key points of contact for customers, helping with enquiries, answering questions and making sure customers receive a professional and helpful service.What will you be doing?Dealing with customer enquiries by phone, email and onlineProviding clear and accurate information to customersInvestigating and resolving queries, making sure issues are followed throughBuilding positive relationships with customers and internal teamsKeeping customer records and systems up to dateEscalating more complex issues when requiredSupporting new customer connections and onboardingWorking with colleagues to provide a smooth and efficient serviceLooking for ways to improve the customer experienceWhat are we looking for?We''re interested in people who genuinely enjoy working with customers and solving problems.You''ll ideally have:Previous experience in ..... full job details .....