Job Description
About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Telford Tooling and Automation supports shared live tooling services used by product teams across HMRC, including GitLab, Jenkins, AWX, Nexus, HashiCorp Vault and bastion services.As Senior IT Service Manager, you will provide end-to-end operational management and service control for CMDG Tooling, a production Technical Service comprising several service offerings and complex internal, supplier and consumer dependencies.You will ensure that service and support functions remain responsive to customer needs while maintaining service availability, reliability, resilience and performance. You will work with the Product Manager, architect, infrastructure engineers, suppliers, shared-platform teams and service consumers to manage incidents, problems, changes, service risks, performance and continual improvement.The service is also undergoing modernisation and transition. You will help protect live service while coordinating improvements, legacy-tooling transition and evidence-led decommissioning.Job descriptionIn this role, you will: Own service availability, reliability, resilience, performance and service reporting for CMDG Tooling ..... full job details .....