Job Description
Your new company You will be working with a major organisation on a complex SAP service environment, taking responsibility for the effective delivery and management of SAP application and integration services.The landscape includes SAP ECC, SAP APO, SAP BW and SAP PI, and the role requires a good working understanding of SAP landscapes and integration rather than deep hands-on configuration or development expertise.Your new role As SAP Delivery Manager, you will oversee the delivery of SAP services, ensuring contractual requirements, service levels and operational expectations are met.You will coordinate technical delivery teams and suppliers, monitor service performance, lead high-priority incident activity and drive continuous service improvement.Key responsibilitiesManage SAP services against contractual requirements, SLAs, KPIs and operational targets.Lead and take ownership of high-priority SAP incidents.Coordinate incident, problem and change management across the SAP environment.Deliver accurate and timely service reporting.Monitor performance and investigate variances against key metrics.Manage supplier performance and service reviews.Coordinate technical delivery functions and drive service improvements.Support handover into production for new and changed services.Manage financial performance, including budgets, forecasting, costs, profitability and margin.Proactively manage operational and contractual risks.Coordinate appropriate resources and capabilities across ..... full job details .....