Job Description
Senior Technical Support Engineer / Senior Copier Technical Specialist Location: Midlands / Central UK (Ideally Worcestershire, West Midlands or surrounding areas)Join a Growing Technical Support Team We are seeking an experienced Senior Technical Support Engineer to take a leading role in supporting our nationwide field service operation. This is an excellent opportunity for a highly skilled photocopier/MFP engineer looking to progress into a more senior technical support and service position while remaining hands-on with advanced equipment and customer support. Based centrally within the UK, ideally in the Midlands region, you will provide technical leadership across a network of field engineers and become the organisation''s specialist for key print and labelling technologies. The Role This is a varied combining technical expertise, engineer support, training delivery and service coordination. Key responsibilities include: Providing technical support and guidance to a team of eight field service engineers Service and repair of print devices Developing into the company''s product specialist for designated printing and document solutions equipment Learning and supporting specialist laser and thermal label-printing technologies Assisting with complex fault diagnosis and escalation cases Planning and organising preventative maintenance schedules Reviewing engineer service reports and ensuring service standards are maintained Delivering technical training sessions and ..... full job details .....