Job Description
Care & Operations Assistant
Location: Camelford
Salary: £13.80-£14.25 per hour
At Hartley home care we are dedicated to empowering individuals to live safely, independently, and with dignity in their own homes. Our community care team delivers person-centred support
We are looking for a Care & Operations Assistant who can combine hands-on community care experience with vital coordination and administrative support for our daily operations.
The Role
This dual-role position splits your time between supporting clients in the community and helping our office/field operations run smoothly. You will be a vital bridge between our care staff, clients'' families, and management.
Key Responsibilities
Community Care (approx. 50%):
- Provide compassionate, person-centred personal care, washing, dressing, and medication support to clients in their own homes.
- Assist with meal preparation, social calls, and companionship to maintain client independence.
- Observe and report any changes in a client’s health, well-being, or home environment to senior staff.
Operations & Coordination (approx. 50%):
- Act as a first point of contact for incoming telephone and email enquiries from clients, families, and healthcare professionals.
- Assist with staff scheduling, roster updates, and visit tracking using our care management system.
- Help maintain accurate, up-to-date digital and written care records in compliance with CQC/regulatory standards.
- Support onboarding admin, equipment/PPE tracking, and general office duties.
What We Are Looking For
- Experience: Previous experience in care, domiciliary support, or a coordination/admin role
- Values: A genuinely caring, patient, and reliable nature with a strong commitment to dignity and respect.
- Skills: Good IT literacy (basic Office/scheduling tools), clear communication skills, and strong organizational abilities.
- Requirements: Full UK driving licence and access to a reliable vehicle (essential for community visits), plus willingness to undergo an enhanced DBS check.
What We Offer
- Competitive salary
- Holiday pay
- Supportive working environment
- Ongoing training and development
- Pension scheme
To Apply
If you feel you are a suitable candidate and would like to work for Hartley Home Care, please do not hesitate to apply.