Job Description
Job Opportunity: SEND and Inclusion Complaints and Redaction Support Coordinator Grade: K Directorate: Children s Services Service: SEND and Inclusion Make a difference. Improve services. Help ensure every voice is heard. Are you highly organised, detail-oriented and confident dealing with complex and sensitive information? Do you have excellent written communication skills and a passion for delivering high-quality customer service? We are looking for a proactive and committed SEND and Inclusion Complaints and Redaction Support Coordinator to join our Children s Services team. This is an important role supporting the effective management of complaints and information requests, ensuring that concerns are handled professionally, responses are timely and fair, and valuable learning is used to improve services for children, young people and their families. You will also provide specialist redaction support, ensuring sensitive and confidential information is handled appropriately and in accordance with relevant legislation and best practice. About the Role Working closely with the SEND Service Manager, you will play a key role in coordinating and supporting the complaints and information requests process, including Freedom of Information (FOI) requests, Subject Access Requests (SARs) and requests for disclosure. You will be responsible for reviewing information, gathering evidence and preparing clear, balanced and accurate responses to complaints. You will need to demonstrate ..... full job details .....