Job Description
Customer Experience Call Agent About firmus energy Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we''re looking for passionate individuals to join us at the forefront of this change. As part of our team, you''ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment. Role Overview Based at our Mallusk office and reporting to the Customer Experience Team Lead, the Customer Experience Call Agent is at the heart of delivering an exceptional service to our customers. As one of the first voices our customers hear, you''ll handle a wide range of enquiries, provide support and guidance, and help create positive experiences at every interaction. This is a fast-paced, customer-focused role where no two days are the same. You''ll take ownership of customer queries, resolve issues efficiently, and support key administrative processes that keep our Customer Experience team running smoothly. If you enjoy speaking with people, solving problems, and making a real difference to the customer journey, this is an excellent opportunity to join a growing team and play a key role in our continued success. Role Responsibilities Act as the first ..... full job details .....