GDS Travel Ticketing Team Leader

Platinum Travel Recruitment are collaborating with an established and reputable tour operator who are now recruiting for an experienced GDS Travel Ticketing Team Leader to join their supportive team. The Ticketing Team Leader shall be responsible for overseeing the daily operations of the Fares and Ticketing department, ensuring the team completes all processes accurately and within required deadlines. Great benefits and progression are on offer. We''re looking for a hands-on ticketing expert with strong GDS knowledge (ideally Amadeus and Galileo) and experience of supervising or leading a small team. GDS Travel Ticketing Team Leader Duties: Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency and high service standards. Manage all ticketing queues, including schedule changes, web, native, general and reissues, ensuring tickets are issued within deadlines. Monitor automated ticketing processes and resolve ticket match failures. Manage airline schedule changes, advising agents and customers, actioning amendments and updating back-office systems. Coordinate booking amendments arising from airline schedule changes, including flights, hotels and transfers where required. Monitor fare, fuel and tax increases, ensuring agents and clients are informed and deadlines are met. Support BSP ticket audits, airline refunds, E-tracker processing and investigate/dispute ADMs where necessary. Liaise with reservations teams, online partners and ..... full job details .....