Job Description
Customer Support Expert - 56591 - up to £17.46 per hour umbrella rateDo you have outstanding customer service experience, as a first point of contact for customers? Unlock a rewarding career move with the Customer Support Expert, where every interaction matters and excellent service turns enquiries into lasting customer confidence. This is a fast-paced contact centre opportunity built around helping customers through every step of their journey, from first contact to end-of-contract support. If delivering brilliant customer outcomes, using modern tools, and staying calm under pressure is the kind of work that energises you, this Customer Support Expert role is ready for you.What You Will Do: Provide outstanding customer service as a first point of contact for customers and dealers through inbound and outbound calls.Handle customer enquiries across channels including email, live chat, SMS, and post, ensuring each response is accurate and helpful.Achieve business targets by resolving issues effectively while efficiently managing call volume.Maintain accurate customer account records and complete account administration tasks such as name and address changes, plus sending letters and emails.Process customer payments by debit or credit card, investigate payment issues, and handle refunds where required.Support customers with financial health, loss recovery enquiries, end-of-contract processes, bereavement support, and provide technical support for Account Managers Online. What ..... full job details .....
