Job Description
Job Description
Manpower is recruiting a Customer Service Representative to support the Nordic market within the Customer Service team.
This is an exciting opportunity to join a high-performing, customer-focused environment, supporting customers across multiple Nordic regions. You will act as a key point of contact, managing orders, enquiries, and customer interactions while delivering exceptional service in line with departmental service level agreements.
The successful candidate will play a critical role in ensuring a seamless customer experience, taking full ownership of queries and driving first-contact resolution wherever possible.
Key Responsibilities
- Process customer orders, enquiries, and complaints via telephone and email.
- Manage inbound and outbound customer communications effectively.
- Maintain SLA performance and contribute to EMEA KPI targets.
- Log and manage customer interactions accurately using CRM systems.
- Manage manual processes for failed EDI and eCommerce orders.
- Support automation initiatives and process improvements across systems.
- Handle credit and debit note processing and account amendments.
- Manage returns and recall processes in line with procedures.
- Build strong relationships with customers and internal stakeholders.
- Support commercial, sales, and marketing teams with customer insights and service delivery.
- Contribute to continuous improvement and business initiatives.
About You
You''ll be a proactive and customer-focused individual with strong communication skills and the ability to thrive in a fast-paced, high-volume environment. You''ll take ownership of your work and demonstrate a strong commitment to delivering excellent customer service.
Essential Skills andamp; Experience
- Experience in a customer service role (telephone-based preferred).
- Fluent in English and Swedish. Other Nordic language skills would also be of interest.
- Strong communication skills, both written and verbal.
- Customer-first mindset with a proactive approach to problem solving.
- Ability to work under pressure in a fast-paced environment.
- Strong organisational, numerical, and administrative skills.
- Good IT skills and experience with data entry and CRM systems.
- Team-oriented with a positive, collaborative approach.
Desirable
- Knowledge of SAP systems.
- Proficiency in Microsoft Office.
- Additional EMEA language skills.
- Experience or knowledge of the Eye Care Profession (ECP).
Why Join Us£
You''ll be part of a global organisation committed to delivering excellent customer experiences and continuous innovation. You''ll join a diverse and inclusive team where your contribution truly matters, with opportunities to grow your career and make a meaningful impact.
Please Note
As part of the screening process, you will be required to undertake both written and spoken language assessments.
Additional Information
- As this is a remote role, candidates must be able to manage and prioritise their workload independently, maintain regular communication, be responsive during working hours, and have a reliable internet connection.
- Successful candidates will be required to provide valid evidence of their right to work in the United Kingdom as part of the pre-employment screening process.
- Please note that this position does not offer visa sponsorship.
- This role