Job Description
BDS Recruitment are looking for a Housing-Complaints Resolution-Officer to work with a leading housing association in South Manchester.
This is an ongoing temp role for at least 3 months in the first instance with likely extension or potential for permanent work.-
Hours are 37.5 per week - Monday to Friday-
Salary: Up to -16.66 per hour paye or -21.55 via Umbrella
Duties:
Manage Stage 1 and Stage 2 housing complaints, service requests, MP and Councillor enquiries in accordance with the Housing Ombudsman Complaint Handling Code.
Investigate complex complaints using evidence gathering, root-cause analysis and stakeholder engagement to establish facts and appropriate resolutions.
Draft clear, high-quality formal responses within strict statutory deadlines, maintaining fair, evidence-based outcomes.
Liaise with senior managers, contractors, elected officials and customers to resolve issues effectively and manage expectations.
Manage a high-volume caseload while maintaining KPIs, service standards and accurate case records.
Identify complaint trends and contribute to continuous service improvement; support colleagues with best-practice complaint-handling guidance
We are looking for candidates with-experience of housing complaints, an understanding of the Housing Ombudsman Code, and good computer literacy.
Please apply now for immediate consideration or call Vickie to discuss-