Job Description
Claims Contact Centre AgentSalary: 24,500 per annumLocation: ReadingWorking Hours: This is a full-time role (35 hours per week) with flexible shift patterns:Early Shift: 8am - 4pmMid Shift: 10am - 6pmLate Shift: 12pm - 8pm Are you a confident communicator with a passion for delivering exceptional customer service? Our client is seeking a dedicated Claims Contact Centre Agent to join their vibrant team! About the Role: As a Claims Contact Centre Agent, you''ll be at the heart of our operations. Your primary responsibilities will include:Handle new claim notifications via telephone in line with company procedures and service standards.Deliver a consistently high level of customer service across all inbound and outbound calls.Assess liability and manage claims within delegated authority levels.Effectively prioritise and manage workload to maintain quality and productivity.Ensure all claims and administrative processes are completed accurately and in line with best practice.Identify and flag potentially fraudulent claims at the earliest opportunity.Escalate complex queries to management when required.Support with additional tasks and projects as needed.Maintain compliance with company policies, procedures and regulatory requirements. What We''re Looking For:Excellent Customer Service Skills: Ability to empathise and engage with customers.Strong Telephone Manner: A confident and friendly phone presence.Literacy and Numeracy Skills: For processing claims accurately.Time ..... full job details .....