Service Administrator

Service Administrator / Scheduler Camberley Office-based Do you thrive in a busy, varied role where no two days look the same? Join a friendly, close-knit team at a respected company in Camberley, where your organisation and people skills will keep customers happy and projects moving. The role as our Service Administrator / Scheduler, you will be at the heart of our department, guiding each enquiry from first contact through to invoicing. You will work closely with customers, engineers and the wider team, and have the chance to support other areas of the business too, so there is always something new to learn. We pride ourselves on outstanding customer service. If you are a confident, friendly voice on the phone and a natural team player, you will fit right in. What You''ll Be DoingBeing the friendly first point of contact: answering calls and resolving customer queries and complaintsReviewing enquiries for assessments, compartmentation, safety training, surveys and associated remedial works, and passing them to the right colleaguePreparing and sending quotes using our job management systemTurning approved quotes into jobs and scheduling them in for our engineersReading survey and assessment reports, passing them to management for review, and relaying their recommendations to customersFollowing up with customers, engineers and stakeholders to keep jobs movingChasing outstanding quotes and approvalsGenerating and sending invoicesProviding cover for other areas of the business ..... full job details .....