First Line Analyst

Join a leading independent technology and services provider as a First Line Analyst.Job Overview:Client are currently hiring for the vacancy of a First Line Analyst to provide Request Management access support primarily and Incident Management Support for a Customer account. The role is fully on site at our Nottingham office, is 7.5 hours per day Mon to Fri on a rota basis set by the Team Leader and our hours of operation are 7am until 7pm. You get one hour for lunch designated by your Team Leader. On the job training will be given, side by side. There is free parking and the Tram stop is close by.Location: Nottingham Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company).Length: 4 Jan 2027 to 30 Jul 2027Work Schedule: 7am until 7pm on a 7.5 hour rolling shift basisKey Responsibilities:Provide IT Support for the handling and resolution of Requests for access.Provide IT Support for the handling and resolution of Incidents generated from a "failed request".Provide back up support to another First Line team on the same customer account for Incident Management as and when required.Be willing and experienced in creating, editing and sharing knowledge articles.Upskilling new colleagues to the team.Working within company policy.Contribute to Continuous Service Improvements.Any ad hoc duties as instructed by your Team Leader that fall within the job role.Key Requirements:Must have a good standard of written and spoken English, ..... full job details .....