Job Description
Job Introduction
Introduction
As an IT Technician at Grantley Hall, a five-star historic estate nestled in the North Yorkshire countryside, you will play a pivotal role in delivering seamless technology experiences for guests and staff alike. Working within a culture built on accountability, boldness, collaboration and continuous improvement, you will help uphold our commitment to exceptional service and uphold the high standards that define our luxury hospitality brand.
Responsibilities
Introduction
As an IT Technician at Grantley Hall, a five-star historic estate nestled in the North Yorkshire countryside, you will play a pivotal role in delivering seamless technology experiences for guests and staff alike. Working within a culture built on accountability, boldness, collaboration and continuous improvement, you will help uphold our commitment to exceptional service and uphold the high standards that define our luxury hospitality brand.
Responsibilities
- Maintain and troubleshoot all hotel hardware, including desktops, laptops, printers, POS terminals and in-room entertainment systems.
- Monitor and support the guest Wi-Fi network, ensuring reliable connectivity throughout the property.
- Administer the hotel''s server infrastructure, network switches, firewalls and security protocols to protect guest and business data.
- Provide first-line technical support to all departments, responding promptly to service requests and resolving issues with minimal disruption.
- Coordinate with external vendors for specialised equipment, upgrades and repairs, ensuring timely delivery and compliance with service level agreements.
- Manage and maintain digital signage, conference room AV equipment and the on-site gym and spa technology systems.
- Document IT procedures, maintain an up-to-date asset register and contribute to the continuous improvement of IT policies and processes.
- Assist with the rollout of new software applications and training initiatives, promoting a culture of curiosity and knowledge sharing.
- Relevant IT qualification (e.g., BTEC, diploma) or equivalent practical experience, preferably within a luxury hospitality environment.
- Proven experience with Windows, macOS, networking (LAN/Wi-Fi), and common hotel management systems.
- Strong problem-solving abilities, with a customer-first mindset and excellent communication skills.
- Ability to work collaboratively across departments, listening to ideas and balancing technical solutions with guest experience priorities.
- Demonstrated commitment to high standards, honesty and diversity, and the ability to adapt quickly to evolving technology needs.
- Experience in managing IT security, data protection and compliance within a regulated hospitality setting.
- Flexibility to respond to urgent issues outside standard hours, reflecting the bold and accountable nature of the role.