Customer Service Advisor

Are you at your best when you''re speaking to customers?We''re looking for experienced Customer Service Advisors who are confident in handling a busy volume of telephone enquiries, can quickly get to the heart of a customer''s issue and genuinely enjoy helping people.This is a fast-paced customer contact role where strong telephony skills are key. You''ll be speaking to customers with a wide range of queries, some straightforward and others more sensitive or challenging, so you''ll need to be a confident communicator who can listen, ask the right questions and provide clear and accurate information.What you''ll be doingHandling a high volume of inbound customer callsActing as a first point of contact and aiming to resolve enquiries at the first opportunityListening carefully to understand each customer''s circumstances and provide the right adviceManaging challenging or sensitive conversations calmly and professionallyTaking ownership of enquiries through to resolutionAccurately updating customer records and case management systemsProcessing payments and discussing payment arrangements where requiredDealing with enquiries relating to repairs, accounts, complaints and other customer servicesWorking closely with internal teams when an enquiry needs further supportDelivering a consistently high standard of customer serviceWhat we''re looking forYou don''t need to be a housing expert. What matters most is that you have strong telephone-based customer service experience and are ..... full job details .....