Job Description
Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Digital Counsellor to their team.This is a great opportunity to join the industry leading EAP and OH provider and Sunday Times ''Best Places to Work'' organisation as a Digital Counsellor. Job OverviewYou will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users. Day to Day Responsibilities:Providing an efficient and effective digital counselling service to all service users working in line with clinical governance.To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.Responding to all web enquiries and tailor responses to meet individual requirements.Providing "In the moment support" to service users via the Live Chat function and Live Video Calls Essential Skills and Competencies:Minimum diploma level 4 in Counselling and minimum of 150 counselling ..... full job details .....