IT Support Analyst (2nd Line)

Job Specification - IT Support Analyst (2nd Line) Location: Brixworth, Northamptonshire Employment Type: Permanent/Fixed-Term Contract- Work Arrangement: Fully Onsite (100% office-based) Start Date: ASAP Salary: £30,000-32,000, plus training opportunities and company benefits About the Role An exciting opportunity has arisen for an experienced 2nd Line IT Support Analyst to provide technical support at a client site in Brixworth. The successful candidate will have previous experience working within an IT Support or Service Desk environment, with the ability to deliver high-quality IT infrastructure and network support in a customer-focused setting. Applicants should demonstrate a strong commitment to customer service, hold an ITIL Foundation certification and possess a good working knowledge of ITIL principles and practices. The role involves working in a fast-paced technical environment, managing competing priorities and meeting challenging deadlines. As services are delivered through both the Service Desk and IT Support functions, excellent communication skills, attention to detail and strong written and spoken English are essential. Purpose of the Role Provide high-quality operational IT support across the business, ensuring the effective delivery of all IT services. Manage and prioritise workloads efficiently while maintaining clear communication and managing customer expectations. Apply a broad range of technical knowledge and customer service ..... full job details .....