Customer Service and Order Processing Administrator

Customer Service and Order Processing AdministratorLocation: Irlam office (4 days office-based, 1 day hybrid following probation)Salary: 26,000Contract: PermanentThe OpportunityWe are looking for an organised, proactive and customer-focused administrator to join a growing business. This varied role combines customer service, order processing and general administration, supporting customers from initial enquiry through to successful order completion.This opportunity would suit someone who enjoys working in a fast-paced environment, is confident using online systems and takes pride in providing excellent service while maintaining high levels of accuracy.Key ResponsibilitiesCustomer ServiceRespond to customer enquiries via email, online chat and occasionally telephone.Assist with product, order and delivery queries.Deliver friendly, professional and efficient customer support.Resolve routine issues and escalate more complex queries when required.Follow up quotations, enquiries and outstanding customer requests.Build and maintain positive customer relationships.Order ProcessingProcess customer orders accurately and efficiently.Verify customer and delivery information before orders are completed.Review order confirmations and manage bespoke customer requirements.Support the product returns process.AdministrationProvide general administrative support across the business.Maintain accurate customer and supplier records.Update information across internal systems.Assist with purchase ..... full job details .....