E-Commerce Executive

E-commerce Executive Cannock 30,000 plus bonus My well-established Cannock based client is recruiting for an E-Commerce Executive to join its busy team. The role supports the smooth day-to-day running of the e-commerce channel by maintaining systems, assisting with incoming customer and order administration, and enabling the e-commerce Account Manager to focus on account growth and strategic priorities. Key Responsibilities Provide administrative support to the e-commerce function, including managing customer enquiries, and maintaining accurate customer records via CRM system and producing daily reports. Assist with the coordination and processing of e-commerce orders, ensuring timely handling and a high standard of customer service. Support the Ecommerce Account Manager with quotations by providing excellent customer communication. Maintain accurate product listings, pricing, and stock information across e-commerce platforms. Monitor order and sales data, identifying inconsistencies, errors, or opportunities for process improvement. Help ensure pricing accuracy and support basic margin tracking by flagging discrepancies or concerns. Support the upkeep and organisation of customer and sales data to ensure consistency across systems. Assist in improving administrative processes across the end-to-end e-commerce journey, from enquiry through to fulfilment. Liaise with internal departments such as purchasing, marketing, and customer service to ensure the smooth ..... full job details .....